Hosted collaboration solutions offer countless benefits, however, if organizations do not take the time to implement unified communication and collaboration tools successfully, they’re cutting themselves short of all these benefits.
InformationWeek’s Network Computing published an article explaining some of the obstacles that can pop up when installing a new unified communications system, and how to avoid them. One thing pointed out in the article is that in order for a hosted collaboration system to be successful, employees need to change their communication behavior.
To ensure that this adjustment goes smoothly, employers need to understand how employees use the current system, so they can know exactly what changes will need to be made when the new system is implemented.
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