Our secure NOC provides 24x7x365 remote monitoring of all network hardware, power, environmental factors, network connectivity, critical services and ports. If a failure occurs with any monitored system, our expert staff is notified immediately, and a response is carried out based on procedures defined in conjunction with the customer. Additionally, our Performance Management solutions provide the information and analysis needed to optimize the network and mitigate potential connectivity problems before they occur.
Staffed by our expert Customer Support Engineers, our TAC provides round-the-clock assistance and vendor management for all the solutions we help build. We offer an accessible service desk to help coordinate incident response and escalations, as well as dedicated parts replacement services for supported manufacturers. Our field stocking locations ensure that 99 percent of Canadian postal codes and 94 percent of U.S. ZIP codes can receive replacement parts within four hours of an incident. Additionally, our team provides quick and straight forward root cause resolution for IT problems.
Our managed services solutions follow the ITIL framework to ensure a timely and thorough response to any issue. With our FlexVIEW customer portal, our clients can easily access our TAC to open, log and track tickets through to their resolution.
With FlexNET, FlexITy’s managed IT services offering, organizations can easily align technology and business objectives while lowering and stabilizing costs.
Combining our unparalleled expertise, our state-of-the-art Network Operations Centre (NOC), Technical Assistance Centre (TAC) and our best-of-breed tools, FlexNET managed services are tailored to meet each customer’s unique business needs while delivering a standard of reliability.
Based around the ITIL framework for IT service management, FlexNET offers straightforward end user accessibility with a customer portal and online ticketing system. Our highly skilled customer focused support staff is available 24/7 to offer a straightforward resolution to any problem. And with a variety of plans featuring customizable levels of service, there is a FlexNET solution for any organization.
FlexNET Lite: Includes incident management services, part replacement, reporting and multi-vendor contract management
FlexNET Silver: Includes FlexNET Lite services as well as system and network monitoring and reporting and SLA management
FlexNET Gold: Includes FlexNET Silver services as well as voice support, remote capacity and configuration, backup and recovery services, troubleshooting and root cause analysis
FlexNET Platinum: Includes FlexNET Gold services as well as provisioning and deployment, day to day operations management, security and access management, application support, a service desk and business continuity/disaster recovery planning
The pace of today’s digital business is driving the need for IT Transformation. Modernizing your data center infrastructure can dramatically improve the ability of IT to meet new business demands.
Continued commitment to the highest of standards for data centre operational excellence, FlexITy completes its annual SSAE 16 Type II examination after a stringent audit...
A new partnership with Canada’s leading health care solutions provider FlexITy will deploy “smart” digital health technology from GetWellNetwork® through an integration with Mackenzie Health’s...
