Managed

FlexITy’s Managed Services

The network infrastructure needed to power today’s voice and business technology solutions requires constant monitoring and ongoing maintenance to ensure optimal performance. With managed IT services from FlexITy, companies can entrust these tasks to dedicated experts, improving the efficiency of their IT operations while enabling a focus on core business competencies.

FlexITy’s Managed Services help companies cut the costs and mitigate the risks associated with building, maintaining and managing a network environment that can offer; uninterrupted service and support mission critical applications. Businesses can stabilize their IT budgets while gaining access to the latest technologies and an enhanced skills base.

A Managed Service Model

A managed service model makes it easier to adapt to changing business conditions and frees up core staff to focus on driving innovation rather than managing network implementations. To achieve these results, FlexITy leverages state-of-the-art technologies with our:

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Network Operations Centre

Our secure NOC provides 24x7x365 remote monitoring of all network hardware, power, environmental factors, network connectivity, critical services and ports. If a failure occurs with any monitored system, our expert staff is notified immediately, and a response is carried out based on procedures defined in conjunction with the customer. Additionally, our Performance Management solutions provide the information and analysis needed to optimize the network and mitigate potential connectivity problems before they occur.

tech assistant

Technical Assistance Centre

Staffed by our expert Customer Support Engineers, our TAC provides round-the-clock assistance and vendor management for all the solutions we help build. We offer an accessible service desk to help coordinate incident response and escalations, as well as dedicated parts replacement services for supported manufacturers. Our field stocking locations ensure that 99 percent of Canadian postal codes and 94 percent of U.S. ZIP codes can receive replacement parts within four hours of an incident. Additionally, our team provides quick and straight forward root cause resolution for IT problems.

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ITIL-based services

Our managed services solutions follow the ITIL framework to ensure a timely and thorough response to any issue. With our FlexVIEW customer portal, our clients can easily access our TAC to open, log and track tickets through to their resolution.

To learn more about our custom solutions and to find out how we can
help your organization, check out our Case Studies or Contact Us today.

As Canada’s leading managed services provider, FlexITy is equipped to handle installation, management and maintenance for a wide range of network, storage and voice technologies, regardless of an organization’s size or IT needs.

FlexNET

With FlexNET, FlexITy’s managed IT services offering, organizations can easily align technology and business objectives while lowering and stabilizing costs.

Combining our unparalleled expertise, our state-of-the-art Network Operations Centre (NOC), Technical Assistance Centre (TAC) and our best-of-breed tools, FlexNET managed services are tailored to meet each customer’s unique business needs while delivering a standard of reliability.

  • Align IT with business objectives
  • Focus on core business activities and strategic goals
  • Adopt a lower, more predictable operational cost model
  • Implement faster, more regular technology upgrades and deployments
  • Enable flexible system access with any device from any location
  • Leverage Service Level Agreements (SLA) to ensure predictable and reliable services
  • Enforce security policies to align with compliance and control standards

Based around the ITIL framework for IT service management, FlexNET offers straightforward end user accessibility with a customer portal and online ticketing system. Our highly skilled customer focused support staff is available 24/7 to offer a straightforward resolution to any problem. And with a variety of plans featuring customizable levels of service, there is a FlexNET solution for any organization.

Our offerings include:

FlexNET Lite: Includes incident management services, part replacement, reporting and multi-vendor contract management

FlexNET Silver: Includes FlexNET Lite services as well as system and network monitoring and reporting and SLA management

FlexNET Gold: Includes FlexNET Silver services as well as voice support, remote capacity and configuration, backup and recovery services, troubleshooting and root cause analysis

FlexNET Platinum: Includes FlexNET Gold services as well as provisioning and deployment, day to day operations management, security and access management, application support, a service desk and business continuity/disaster recovery planning

FlexITy is committed to crafting a custom solution for any organization’s needs.

To learn more about how FlexNET can help reduce your total cost of ownership (TCO) for IT and help your organization focus on its core business operations, Contact Us today.

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