Businesses and government municipalities interested in changing how they communicate should strongly consider implementing Voice over Internet Protocol (VoIP) solutions. In an interview with Smart Business, Alex Desberg, sales and marketing director at Ohio.net, explained that the VoIP industry has advanced quickly, which has not been the case for traditional phone systems that have gone nearly unchanged for decades.

Desberg told the news source that one of the biggest changes throughout the VoIP market has been the transition from emulation to hosted services.

“Businesses have developed a high comfort level with VoIP, so there has been a shift to businesses wanting to manage their own VoIP solutions; they just don’t want the responsibility of hosting the phone system,” he explained to Smart Business. “This do-it-yourself approach has gained traction as a tactic to save money by limiting outsourcing. Since VoIP systems are cloud based, a company’s communications infrastructure, which is hosted remotely, is still safe and secure.”

Cloud computing is one of the most significant technologies to impact the greater VoIP landscape. According to Desberg, the shift to a cloud-based VoIP model will continue moving forward as more organizations look to integrate such systems with mobile devices.

The modern workforce has benefited greatly from the pairing of cloud-based environments and mobile devices such as smartphones and tablets. Today, personnel can communicate with co-workers and access work-related content anywhere, regardless of physical location, since the cloud is available through the Internet.

FlexITy doing its part for VoIP
Canadian businesses and municipalities replacing their traditional phone systems in favor of a new VoIP solution should contact FlexITy, a leading managed service provider. The vendor recently scored a major win after receiving a contract from the City of Winnipeg to update its old phones with a VoIP platform. The deal is expected to save the city millions in the near future, proving that outdated technology can limit an organization’s ability to achieve success.

The relationship between FlexITy and Cisco was instrumental in helping the MSP land the Winnipeg contract. Cisco highlighted the fact that FlexITy has been a valuable service provider for its solutions for years and was up to the challenge to support the city’s VoIP demands.

Another added benefit of partnering with FlexITy is the fact that the service provider is the only Canadian MSP to offer clients full access to Cisco’s complete unified communication and collaboration (UCC) tools. ')}