Unified communication and collaboration has brought numerous advantages to businesses by going beyond traditional voice services and incorporating other modes of communication. This allows the organization to use instant messaging, videoconferencing and other next-generation collaboration solutions to enhance the customer experience and offer connections that appeal to modern consumer preferences. Unified communication and collaboration as-a-service in particular has sparked more company interest with the numerous features and potential benefits that it offers.
UCCaaS has become a major asset for many businesses, as it allows users to be more collaborative and engage with their fellow co-workers as well as potential customers. The UCCaaS market continues to grow at a significant pace. According to a recent report by TechNavio, the global UCaaS market is predicted to expand more than 25 percent annually between 2012 and 2016, capitalizing on the need for centralized management. Although bandwidth requirements could be a potential obstacle, the rising adoption of cloud-based enterprise services demonstrates a rapidly increasing interest in these offerings.
“Users are particularly concerned about applying the cloud to applications they depend on for doing business,” TechTarget contributor Tom Nolle wrote. “These include the core mission-critical vertical-industry tasks like banking or insurance, but they also include universally popular horizontal applications such as unified communications (UC).”
Bringing UCCaaS from cloud to business
Collaboration solutions and unified communication have significantly advanced business processes. The services open up remote work opportunities as well as the chance to have constant peer support. This allows employees to consistently provide the best information to customers and promote a positive experience. Nolle noted that when choosing a UCCaaS strategy, businesses must consider the stability of the company model by searching for a solution that will have the most long-term credibility.
While users may experience growing pains as the technology matures, investing now could help produce significant benefits for the future. TechTarget contributor Sally Johnson noted that organizations will not have to worry about the capital, capacity or technology issues that may be seen with the deployment of UCC. This will mitigate the need to consider legacy standards, creating a more widely accepted view of what is allowed in the system. UCCaaS also has flexibility to accommodate a changing user base as needed, and offers a wide variety of features.
“Moving forward, UCaaS-specific standards will be critically important for connecting public and private clouds, on-prem and in-network or intercompany and internetwork capabilities that can’t be done in one-off or a pair-by-pair basis,” Forrester Research principal analyst Henry Dewing told TechTarget. “Standards move slowly, but the slow-and-steady progress is what enables UCaaS to really deliver business value rapidly.”
Organizations looking to implement UCCaaS into their infrastructure can contact FlexITy, a leading provider of technology solutions for optimum IT infrastructure.