Technical Specialist (Network and Security)

Technical Specialist (Network and Security)

 

 

JOB DESCRIPTION

 As a Technical Specialist (Network), you will be part of Technical Assistance Center (TAC), reporting to the Director of Managed Services. You will provide technical support via phone, email, and remote access to customer sites where solutions are deployed; and proactively manage customer environments. You will work directly with customers or indirectly through the advice you will provide to others in the TAC. You will join a team with the responsibility of mentorship, knowledge transfer, supporting, planning, designing and acceptance sign-off while building network infrastructure solutions for FlexITy and its Customers.

 

 MAIN BUSINESS OBJECTIVES
  • Perform firmware/software installation, configuration management, maintenance, testing and documentation for any network related platform under FlexITy support
  • Complete ticket work, solving any network related technical issues for customers within the agreed upon Service Level Agreement (SLA)
  • Look holistically at incidents and work with a team to solve complex technical issues encompassing hardware and software
  • Recognize when customer issues need to be escalated and work with higher tier of technical support through to incident resolution
  • Compile data gathered through ticket work in the TAC to create articles for the internal knowledge base
  • Participate in researching and recommending tools for assessments, testing and troubleshooting
  • Acquire and maintain technical certifications essential to the business needs and business certification levels
  • Ethical Conduct – treat all with respect; keep commitments; inspire the trust of others; work with integrity and uphold organizational values
  • Organization support – Follow policies and procedures; complete administrative tasks on time; support organization’s goals and values

 

REQUIREMENTS & EXPERIENCE
  • 3 to 5 years’ experience with configuring and troubleshooting routers, switches, firewalls and protocols including BGP, EIGRP, OSPF and Layer 2 switching
  • Past experience working directly with the customer in handling incidents and change requests
  • Solid knowledge in networking and security.
  • Strong analytical and troubleshooting skills
  • Knowledge of network design, network architecture, protocols, and network topology
  • Ability to perform duties in a very fast paced environment and ability to learn new technology quickly
  • Must have excellent communication skills in English in order to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, concise, and professional manner
  • Ability to prioritize actions amidst a wide array of concurrent requirements
  • Due to the nature of a 24×7 operation, shift work will be required
  • Ability to work flexible hours is a must
  • Hands on experience with any or all of the following specific platforms:
    • Cisco Nexus
    • Cisco ASR
    • Cisco ASA
    • Fortinet Firewalls
    • Palo Alto Networks Firewall
    • F5 Load balancers
  • The incumbent must be in possession of:
    • Excellent knowledge of MS Office (Including Outlook and Visio)
    • CCNA
    • CCNP & CCIE (preferred; must be prepared to pursue)
    • ITIL (preferred)

 

To apply:

Internal Applicant – Apply on  ADP>Myself>Talent>Career Centre

External Applicants –  To apply click Here

FlexITy Solutions Inc. is an equal opportunity employer and is committed to diversity and inclusivity in employment and welcomes applications from all qualified persons.

FlexITy Solutions Inc. is also committed to providing accommodations for persons with disabilities. If you require an accommodation, we will work with you to meet your needs.