Technical Analyst

 

Technical Analyst

 

As a Technical Specialist (Network), you will be part of Technical Assistance Center (TAC), reporting
to the Director of Managed Services. You will provide technical support via phone, email, and remote
access to customer sites where solutions are deployed; and proactively manage customer
environments. You will work directly with customers or indirectly through the advice you will provide
to others in the TAC. You will join a team with the responsibility of mentorship, knowledge transfer,
supporting, planning, designing and acceptance sign-off while building network infrastructure
solutions for FlexITy and its Customers.

MAIN BUSINESS OBJECTIVES
  • Perform firmware/software installation, configuration management, maintenance, testing and
    documentation for any network related platform under FlexITy support
  • Complete ticket work, solving any network related technical issues for customers within the
    agreed upon Service Level Agreement (SLA)
  • Look holistically at incidents and work with a team to solve complex technical issues
    encompassing hardware and software
  • Recognize when customer issues need to be escalated and work with higher tier of technical
    support through to incident resolution
  • Compile data gathered through ticket work in the TAC to create articles for the internal
    knowledge base
  • Participate in researching and recommending tools for assessments, testing and
    troubleshooting
  • Acquire and maintain technical certifications essential to the business needs and business
    certification levels
  • Ethical Conduct – treat all with respect; keep commitments; inspire the trust of others; work
    with integrity and uphold organizational values
  • Organization support – Follow policies and procedures; complete administrative tasks on
    time; support organization’s goals and values
REQUIREMENTS & EXPERIENCE
  • 3 to 5 years’ experience with configuring and troubleshooting routers, switches, firewalls and
    protocols including BGP, EIGRP, OSPF and Layer 2 switching
  • Solid knowledge in networking and security.
  • Strong analytical and troubleshooting skills
  • Knowledge of network design, network architecture, protocols, and network topology
  • Ability to perform duties in a very fast paced environment and ability to learn new technologyquickly
  • Must have excellent communication skills in English in order to communicate with
    employees, customers, suppliers, in person, on the phone, and by written communications in
    a clear, concise, and professional manner
  • Ability to prioritize actions amidst a wide array of concurrent requirements
  • Due to the nature of a 24×7 operation, shift work will be required
  • Ability to work flexible hours is a must
  • Hands on experience with any or all of the following specific platforms:
    • 1. Cisco Nexus
    • 2. Cisco ASR
    • 3. Cisco ASA
    • 4. Fortinet Firewalls
    • 5. Palo Alto Networks Firewall
    • 6. F5 Load balancers
  • The incumbent must be in possession of:
    • 1. Excellent knowledge of MS Office (Including Outlook and Visio)
    • 2. CCNA
    • 3. CCNP & CCIE (preferred; must be prepared to pursue)
    • 4. ITIL (preferred)
  • Strong analytical and troubleshooting skills are required.
HOW TO APPLY

Apply online at Workforce Now

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