People and Culture Manager

People and Culture Manager



Reporting to the CEO, the People and Culture Manager is responsible for all human resources functions, including recruitment, employee relations, performance management, maintaining employee personnel files, policy management, and training and development, and administrative functions as payroll supervision, benefits administration and time off records.



  • Manages FlexITy recruitment including review of job descriptions, creating and posting jobs, screening resumes, completing phone and in person interviews
  • Partners with the management team on status of openings
  • Discusses strategies to maintain an internal and external qualified candidate pool
  • Development of the applicant tracking system
  • Develop and maintain electronic records of all job applicants including records of meeting and assessment
  • Participate in networking events to identify prospective job candidates
  • Identify and it contains that promote and raise awareness of FlexITy’s brand as a preferred employer
  • Supports internal candidates with development for readiness into their next role
  • Make improvements and suggestions to management regarding the employee on-boarding and off-boarding program
  • Coordinates new hire orientation and onboarding process
  • Prepares and processes employment letters, contracts and terminations as required

Employee Relations

  • Partners with management to drive a positive employee relations strategy
  • Educates managers on legal practices, acceptable workplace behaviors and appropriate counselling methods
  • Fields questions concerning employee performance and violations of policy
  • Conducts internal investigations and make disciplinary recommendations based on findings
  • Reviews and approves disciplinary actions and terminations, and ensures disciplinary decisions are legally compliant and consistent with company practices

 Health and Safety

  • Participates in the Joint Health and Safety Committee and ensures compliance with WSIB Health and Safety legislation

Performance Management

  • Assists management on performance management processes such as performance reviews, ongoing development discussions, and performance improvement plans
  • Develops and maintains performance evaluation templates and roll out module in ADP
  • Works with management on setting goals for employees, and provides coaching on effective 1-on-1 meetings with employees

Training and Development

  • Coordinates use of outside vendors or internal resources to create training programs to enhance employee skills and promote effective management practices
  • Recommends training needs based on new initiatives
  • Develop and publish ensure compliance for all mandatory health and safety training
  • Work with senior management until needs on personal training budget planning across all departments


  • Develop but they salary benchmarks compensation strategies and departmental salary grids

Change management and Strategic Planning

  • Assist executives through various change management activities and initiatives including reorganizations, workflow redesign, and new job creation

 Policies and Procedures

  • Review and update existing policies and procedure as well as develop non existing policies and procedures to facilitate functional governance

HRIS, Benefits and Payroll Administration

  • Update employees’ earnings, deductions, address, direct deposit and benefit changes as required in ADP
  • Process employees overtime and statutory overtime hours worked
  • Process employee termination letters and ROE’s
  • Process employees bi-weekly reports and journal entries
  • Provide payroll related information to internal management and external auditors as requested
  • Maintain personnel and pay records for employees and ensure accurate integration of such records with the payroll and benefits system
  • Ensure Payroll best practices used are compliant with ESA and current legislation
  • Maintain electronic soft and hard copy of all employees benefit and payroll records
  • Update employee’s time off accruals
  • Submit vacation report to management monthly.
  • Add new hires information to the benefits system and submit benefits cards to employees
  • Add employee salary and coverage changes, including termination to the benefits system
  • Record allocate and reconcile Monthly billing report by department and submit to Accounts Payable for processing
  • Update WSIB report and submit premium online monthly
  • Reconcile and allocate by department and submit to Accounts Payable and Accounting Manager for processing
  • Supervise/process year-end reconciliation reports for EHT and WSIB

Office Administration

 Point of contact with the building management, regarding cleaning, repairs and other office maintenance issues

  • Responsible for ordering office supplies
  • Responsible for intake of incoming reception messages
  • Any other office administration tasks as assigned by the management.
Qualification and Skills
  • Bachelor’s Degree or post-graduate diploma in Human Resources or Business Administration
  • Minimum 10 years of human resources progressive experience in a mid-size IT professional services settings
  • Experience in technical recruitment
  • CHRP/CHRL designation
  • PCP an asset
  • Proficient knowledge of ADP HRIS and Payroll processing
  • Experience and knowledge of the Employment Standards Act, Canadian employment laws and HR best practices
  • Proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
  • Superior verbal and written communication skills
  • Negotiation and strong organization skills
  • Proven ability to work in a professional and discreet manner with sensitive/confidential information
  • Desire and drive to attain results and closure on issues even if faced with resistance & reluctance
  • Reliability and commitment to getting the job done (including after hours as required)

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